News

"We're very sorry to hear that there seems to be a defect with some copies of Bryan Ferry's 'Jazz Age' 12" LP. A few fans in the USA have complained of distortion on Side Two of the record, specifically on 'I thought'.

We have tested samples extensively and can confirm that though the vast majority are of excellent quality, a small, isolated batch of records are not up to the standard we would normally require of ourselves. Testing has shown this to be the result of a scratch on the stampers, which would have been picked up during a changeover to fresh ones towards the end of the run.

If you believe your record to be at fault, please send your copy to:

The Vinyl Factory

120 Blyth Road

Hayes, Middlesex. UB3 1SY. UK.

...and we will happily test and send a replacement copy in the post.

Please make sure you include a return address within your package."

While of course I sympathize with buyers of defective pressings of this record, one has to also sympathize with the producers and all involved in the manufacturing of the record. Anyone who has purchased this knows that it was done with great care including superb packaging and for most buyers, an excellent pressing. This kind of problem can never happen with a digital download and is also unlikely with a CD pressing, which makes pressing and releasing vinyl in 2013 so much less attractive to many (not us of course!).

I hope everyone considers this offer fair and equitable under the circumstances.

I had to send mine back too.